Customer Testimonials

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DealerRater Jul 6, 2024

Marvin Jones, Sales Consultant, was very patient, and he was very diligent in communicating to me after the 1st visit until the time of purchase. Marvin is a true professional. And Lou Igbon, Sales Manager, was a true decision-maker to facilitate to make sure the sales went through thoroughly

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DealerRater Jan 8, 2024

Responsive to email, chose not to buy at this time- looking for a closer dealership for Maryland inspection

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DealerRater Oct 20, 2023

My experience with Safford Brown Hyundai was identical to a previous poster in every way. I expressed interest in a car online, and when they reached out to me, I drove 45 minutes to the dealership to test-drive it with John McMullan. It was a great drive, we had interesting conversations, and he was very honest with me. They met my negotiated price, gave me a solid offer for my trade-in, let me borrow the car for 3 hours to drive home and show my wife, detailed the interior and exterior and filled the tank. I feel 100% positive about my experience and ...

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DealerRater Apr 23, 2022

We found a car online and it was at Fairfax Hyundai and I spoke to a salesman named John McMillan. John was very honest and professional and had the vehicle detailed and ready for us to look at. We sat down to talk numbers and the dealership didn’t squabble or do the typical dealership practices and gave us a fair price right out of the gate and had us out the building with our new car in about 2 hours. One of the best experiences we have ever had at a dealership. We would love to do business with them ...

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DealerRater Nov 10, 2021

MR. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMER Mr. Jason Richardson is always ethical, knowledgeable, helpful, trusted, and full blown honest in every encounter. He is always willing to discuss all options to car owners regarding repair questions and inquiries. Mr. Richardson fully explains the recommended service brought forward from the service bay technician and is always great at prioritizing the most urgent automobile need. Mr. Richardson always wants what is best for the customer and for the safe operation of the vehicle. Fairfax Hyundai and corporate Hyundai Motors of America need to elevate Mr. Richardson to the managerial level ...

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DealerRater Jun 6, 2021

I bought a new 2021 Santa Fe Calligraphy from Fairfax Hyundai two weeks ago. Everything about the purchase was solid. Got an excellent deal on the vehicle, and an unexpectedly high $$ amount on the trade-in. No pressure, haggling, deception, or other BS. My sales guy Joe McNulty was straightforward, answered my questions, laid out the options, and got me into the car I wanted. I also got a good deal on an extended warranty, basically bumper to bumper coverage and roadside assistance for 10 years and 100,000 miles, exactly what I wanted. My one brief interaction with the service department was promising and ...

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DealerRater Mar 9, 2021

Don, Anthony, and Leo went above and beyond on our most recent car buying experience. Was shopping for a new Sonata for my wife. After test driving the first, she settled on wanting a sunroof option. Unfortunately the vehicle we were eyeing was sold, but Leo was able to find one comparable that worked for our budget. They couldn’t have been more pleasant people to deal with! Would highly recommend to anyone. I’ll be bringing in family members later this month! Thank you guys!!

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DealerRater Feb 15, 2021

Ask for Marvin Jones. The Staff were nice and responsive. They gave me the price as shown on the website, unlike other dealers. . They were also responsive to the after sale questions.

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DealerRater Sep 11, 2019

Mr. Jason Richardson is unequivocally the BEST and most REPUTABLE service advisor I have ever encountered! First of all this gentleman is extremely HONEST! He always understands the client’s needs and is very personable and interested in helping in any aspect that he is able. Mr. Richardson is always 1st class from the moment I arrive in the service bay, during the process of completing the service ticket, always checking on the customer’s needs and updating throughout the service process, and through the finalization of the invoice. Mr. Richardson is always open to answering questions and concerns. Mr. ...

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DealerRater May 2, 2019

I purchased a new car yesterday, a bright blue Kona. I came on the lot, not knowing what I wanted, and Matthew patiently helped me through the entire presses. Totally recommend him, and the dealership in general! Thanks.

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DealerRater Mar 26, 2019

A car sells itself by its reliable reputation backed by the car manufacturer’s reputation. Mr. Joseph McNulty made the process of buying a car, the Elantra, very easy. I liked him because he was not a pushy salesperson. As an elderly woman buying a car, he did not ignore me. Although I brought my son-in-law with me, Joe spoke to me instead of speaking to the male. In the first visit, he told me what I needed to do to purchase a car in Virginia when I have another state’s license. Joe set up the purchase process very ...

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DealerRater Mar 20, 2019

I was very pleased with Thomas Kim and his manager (I'm afraid I forgot the manager's name). In buying a car, I do not like to waste time haggling or being upsold. Thomas asked what I wanted and then when it came to price, he asked me what price I needed so I would buy from Fairfax Hyundai and not continue shopping around the area. When I gave him that bottom line price, he brought it to his manager immediately, and he met my bottom line price. I also appreciated the lifetime oil change and state inspections as ...

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DealerRater Mar 19, 2019

The people were all pleasant and helpful. They listened to me and acted on what I said rather than what they were trying to sell. When the person I was talking to didn't know something they found the answer. Three things stood out from other dealers. First, they were willing to email me a final price which was exactly the price I had to pay when I bought the car. Second, up-sells were minimal - I had to watch a video on their extended warranty, etc., but when I declined them they didn't try to pressure me into ...

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DealerRater Mar 2, 2019

We were given the best deal by our sales rep. 4 years ago. This time we bought 2 cars. My son now also loves his hyundai.

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DealerRater Jan 1, 2019

I went there only to see cars (not thinking of buying). I had test drives of two cars. Manager was on the counter. sales representative Tom Kim was very helpful and the mgr, Lio was very prompt and quick to offer best price. He was not pushhing at all. Accountant’s service was very poor and made frquent mistakes on paperwork (interest rates, terms, fees, discount etc.) but every mistakes were to make me pay more... so hopefully was not intentional. Thereofe on overall I think dealer desserves 4 stars.

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DealerRater Dec 16, 2018

I have never written a review before today and it is about the most amazing customer service I received from Trevor at Fairfax Hyundai. About 2 weeks ago, I had arrived at Lowe's and was ready to turn off my engine to go inside but then my key would NOT come out of my ignition switch. This had never happened before and I was in panic mode after several attempts to get my key out. It was around 8:30pm and I knew that Fairfax Hyundai was located right down the street from Lowe's so looked online to see when ...

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DealerRater Nov 14, 2018

Our 2018 Tuscon is the 7th car our family has purchased from Fairfax Hyundai. On every occasion, Joseph M. was our sales rep. He's treated us fairly and is always super helpful! He works to get us the best price and find the car that fits our needs. He is extremely knowledgeable about Hyundai models which is why we always find the car perfect for our family! The service department is great! Josh is super helpful in providing the right guidance in maintaining our cars. I highly recommend Fairfax Hyundai and the Hyundai family of cars!

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DealerRater Nov 5, 2018

Don is a great salesman he knows what he is doing I was lucky to work with him The manager leo is so kind and helpful This is my first experience with Fairfax Hyundai but it will not be the last and i will recommend to all my family and friends Thank u

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DealerRater Oct 23, 2018

I've been buying cars from this location for years and every car gets better!! They took great care of me! I will buy more cars from here.

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DealerRater Aug 30, 2018

Walking into dealership yesterday was a home run in my book, Joseph and Bill Stewart exceeded my expectations from overall service and loan experience . Will recommend them to all my clients looking for vehicles. .

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DealerRater Aug 30, 2018

My buying experience was easy and quick because of don barker. He went and found the color I wanted and had it ready for purchase when I requested. I have bought Lexus cars for 20 years and my Hyundai experience has been excellent to this point because of Don and Fairfax Hyundai.

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DealerRater Aug 28, 2018

Each and everyone of the Internet sales staff, especially CJ Guo, were amazing to work with. This is my wife's and my 8th Hyundai purchased from Fairfax Hyundai. This was the best service yet!! Thanks to everyone involved. You make car buying a pleasurable experience and you treat the customer very fair.

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DealerRater Aug 20, 2018

CJ Guo went above and beyond to make sure I got the car I wanted and gave amazing communication throughout the entire process. He made my first new car lease effortless!

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DealerRater Aug 1, 2018

Fairfax Hyundai changed my view of car dealers. It was a soft sell yet very responsive and helpful even after I drove the car home. Contact Joseph for a great experience. Sy S.

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DealerRater Jul 10, 2018

Our family has purchased 5 cars from Don Barker. He makes buying a car enjoyable. You have to ask for Don when you go to Fairfax Hyundai

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DealerRater Jun 13, 2018

Don Barker was extremely friendly and helpful with our decision to lease. The overall process was smooth and all of our questions were answered thoroughly.

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DealerRater May 11, 2018

Bought an Elantra with no hassle or frustration. Fairfax Hyundai found exactly the trim and color I was looking for (I knew in advance what I wanted), and the purchased experience was efficient and low key. It's the second car I have bought from them, and based on my experiences with both I will be back again when in the market for another.

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DealerRater Mar 17, 2018

In the past twenty-five years I have bought many cars at Fairfax Hyundai; on March 16th, 2018, I went to Fairfax Hyundai to buy a 2018 Elantra GT, but at the last moment I saw the new Kona in the showroom and I decided to get it. Joseph McNulty was the salesman. He and the manager did everything to please me; and, I am so happy with the new Kona. It's a great and wonderful vehicle. There are so many reasons for going back at Fairfax Hyundai over and over again; but the two most important reasons are the great and ...

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DealerRater Mar 11, 2018

This was our second time purchasing a car at Fairfax Hyundai. There is no need to look for a Hyundai any place else! Our fantastic salesperson, Joseph McNulty, went above and beyond to make sure we got the car we wanted quickly and at a fair price. We appreciated how they took the time to make sure you understood all the features in the car ... and there were a lot of impressive fearures! Joseph and the rest of the team at Fairfax Hyundai made the car buying process smooth and easy. There is no doubt that when it is time ...

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DealerRater Mar 8, 2018

Me and my wife visited Fairfax Hyundai for new release of Hyundai Kona. Joseph Mcnulty met me there and offered his service. He was knowledgeable and honest to us regarding the process of leasing/buying the car. We did not feel any pressure or inconveniences while we were waiting and signing papers. We had good experience working with Joseph. I definitely recommend him for friends who interested in Hyundai cars. Thank you Joseph!

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DealerRater Feb 23, 2018

overall experience was beyond excellence with very friendly environment and caring professionals. I always feel welcomed and know that if something was wrong these guys will take care of it without regards.

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DealerRater Feb 13, 2018

Spent all morning finding the right car on Fairfax Hyundai's web site. Filled out all the prerequisite forms. Did not help much. Had to spend a long time turning down extra insurance (extended service contract) which jacks up the monthly payment. Finally got the price and payment down close to what I had on line. Thomas Kim was just doing his job.

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DealerRater Dec 29, 2017

This was a very efficient process and relatively pain free. Thomas at first then where helpful . After discussing needs Thomas recommended a Tucson as best fit for my wife which was spot on and what we purchased, Will probably really visit on the next purchase

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DealerRater Dec 24, 2017

Overall great experience ! The dealership stayed in constant communication with me via email and by phone to make sure I got the car I wanted at the price discussed. The car I requested was ready for me when I arrived. The paper work was processed in a timely manner and the staff were very nice.

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DealerRater Dec 21, 2017

Everything worked out great. I appreciate the sales and service experience very much. All employees I worked with did a great job, looking forward to continuing business with them.

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DealerRater Dec 20, 2017

I would like to clarify how amazing the Hyundai Fairfax staff were, especially compared to Hyundai Alexandria which was the complete opposite and was the determining factor to purchasing my Tuscon from Fairfax. At Fairfax, my Sales Consultant Don Barker was extremely professional and knowledgeable, answering all questions and concerns I had. As I knew exactly what model and trim I wanted, he was courteous in not trying to up-sell me on additions as I had made clear from the beginning I didn't want which made the process very easy. The fact that he was able to do a ...

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DealerRater Dec 16, 2017

Absolutely outstanding experience in all respects! Don Barker is a superb salesman. Arranging my new lease was easy and quick. I am extremely pleased with my deal with Fairfax Hyundai.

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DealerRater Dec 14, 2017

Sales agent CJ Guo was patient, understanding and knew his product. He answered my questions well and found the car with the options I was looking for.

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DealerRater Dec 14, 2017

Robert made sure I was satisfactory with the new Car. Found the exact colors I was looking for. Very professional and not pushy. Words to fill the 25 limit. Dumb part of survey.

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DealerRater Dec 14, 2017

After visiting used and new car dealerships, we were warming up to a Hyundai Elantra. Though it is a first new car, the driver is a young woman who has years of driving experience. She did not come with us as she was working and did not want to be involved in the process. We really are first-time Hyundai customers so we had high expectations of the customer service, maintenance and warranty, and vehicle driving quality, and were satisfied with the final purchase and financing. Thank you for the commitment to high-quality cars and people!

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DealerRater Dec 13, 2017

As mentioned in another comment: the morning of Monday November 27th, I was without a functioning car. By 6pm that evening, I was driving a new 2018 Elantra SE off the lot. Negotiations with Don Barker were easier than I ever imagined it would be to work with a car salesman. His prices were the most reasonable of any Hyundai dealer in the area and his explanations through the buying process were very thorough. A+ for sure!

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DealerRater Dec 10, 2017

Awesome salesman to work with...Don BArker very knowledgeable! Price on vehicle was also great! I would highly recommend this dealership as well as this salesman!

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DealerRater Dec 9, 2017

The overall experience with Fairfax Hyundai was one that I was comfortable with. I smile every time I am in the area. I would recommend this Dealership to others.

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DealerRater Dec 8, 2017

I was pleasantly surprised when selecting my new vehicle. They made me feel at ease and I was in no hurry to leave. They made me feel at home and I am thrilled with my new vehicle.

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DealerRater Dec 8, 2017

Great experience. The dealer met my needs and was up front with their pricing. The staff didn't push me into any particular purchase but helped me find the right car for my budget. Would recommend them to anyone and absolutely shop there again.

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DealerRater Dec 7, 2017

Excellent experience with Thomas Kim (sales) and Bobby DiCesaro (General Sales Manager) -- both were very helpful firing the right options package and best value for my specific needs. TK has helped us purchasing multiple cars from Fairfax Hyundai before and came through again for us.

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DealerRater Dec 7, 2017

Working with Don Barker was a fabulous experience. He was friendly, knowledgeable, and thorough. He took the time to answer all of our questions. And he gave us a great offer right up front. He made a normally stressful situation a downright pleasant experience.

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DealerRater Dec 7, 2017

It was a outstanding car buying exprience !Mr Thomas Kim made it easy! I will recommend the dealership to my friends and family! I'm a happy customer!

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DealerRater Dec 7, 2017

Everyone was friendly and the Salesperson Don answered all our questions and was very clear about all the fees, taxes and any costs associated with purchase

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DealerRater Dec 5, 2017

Robert Burton was great salesman. I went there to trade my SONATA Se and Ford Escape. Robert gave us other alternatives and I came out with a 2018 SONATA SE. He found the Beige interior and black exterior I was looking for. Also found scratches on my new car. Robert did not hesitate to make it right. I will be back in 2 years to upgrade my car again at Fairfax Hyundai.

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DealerRater Dec 4, 2017

Best ever really loved it. Employee of the dealer were very nice and also so polite to all. Happy to become a customer of hyundai.

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DealerRater Nov 29, 2017

Great staff - the staff that I was honored to work with were CJ Guo and Michael in Finance. They made my buying experience enjoyable. I will ALWAYS request CJ when making new purchases in the future.

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DealerRater Nov 22, 2017

Robert Burton was an awesome sales person. Very comforting and was able to answer all questions and did not feel pressured. Great sales person! Made my first time shopping for my own car very comforting.

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DealerRater Nov 21, 2017

Good service . I would recommend Fairfax dealer ship to everyone. I worked with Don Baker and chip. They are friendly and professional. Definitely, i will recommend to all my friends and family.

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DealerRater Nov 21, 2017

This dealer has a great selection of cars, and the people are very helpful. My questions were answered in detail, helping me to select the model most suitable for me.

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DealerRater Nov 16, 2017

Great customer service and very friendly. Have met my expectations. I have been their customer for over 20 years. I will purchase it again.Thank you.

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DealerRater Nov 16, 2017

Would highly recommend your store. I will definitely give Don Barkers name to anyone looking for a car. Even your manager was pleasant, not an experience I have had in other dealerships. I'm sorry I forgot his name.

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DealerRater Nov 16, 2017

Car shopping/buying is not something I look forward to. However, I can honestly say my experience at Fairfax Hyundai was exceptional. Don Barker, my salesman, was pleasant and knowledgeable. We did a thorough test drive. No pressure to buy. Also, the pricing was honest and transparent. There was no game played with the "freight" charge like many other dealerships do. Highly recommend Fairfax Hyundai and Don Barker if you are shopping for a new automobile.

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DealerRater Nov 16, 2017

Great dealership with the best pricing in town. Would highly recommend. CJ is awesome, professional and definitely knows the products and can match them to your needs.

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DealerRater Nov 16, 2017

Wonderful experience. I was assisted by Thomas Kim with all the information I needed & the process and I am extremely satisfied. I would definitely recommend anyone to visit this dealer if you are planning for Hyundai car with the best deal.😀

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DealerRater Nov 14, 2017

I bought 2018 Hyundai Elantra car. This place has an excellent dealership, was very professional, has straightforward pricing discussions, and purchase conducted in timely manner.

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DealerRater Nov 9, 2017

CJ Guo was very professional, friendly, knowledgeable and cooperative to work with. He made the entire car buying process go very smooth.I would highly recommend him.

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DealerRater Nov 9, 2017

I have bought many cars in my life. Thomas Kim couldn't have done better. Now the story. I have been leasing a Mazda6 for almost 3 years and it was time to start looking for a replacement. The Mazda6 I Touring is nice, but out 2015 had some annoying charachteristics like windshield reflection and a 6-way power seat that you could never get quite right. When I started my search (About November 1) I added the Kia Optima and Hyundai Sonata to my list. I wanted a turbo because I wanted the added performance and a sport-tuned suspension. Of all the cars ...

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DealerRater Nov 7, 2017

Exceeded my expectations, world class customer service - Joseph was awesome! Exaclty the vehicle requested - delivary was seamless and fluid. Very happy with make and model.

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DealerRater Nov 4, 2017

Thoroughly enjoyed working with the Fairfax Hyundai team. The staff is very knowledgeable about the vehicles and helped to best match the perfect car for my needs. The staff was very timely, courteous, friendly, and straightforward. They made you feel comfortable with them and let me take my time with regard to my vehicle options and financing needs. Very smooth process and was able to leave the dealership very satisfied with my car selection.

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DealerRater Nov 3, 2017

I had a great leasing experience at Fairfax Hyundai. Throughout my initial conversation about the possibility of leasing and during the actual process, I was treated with respect and had all my questions answered to my satisfaction.

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DealerRater Nov 2, 2017

Todd gets a pretty blue Hyundai Tuscon Sport with most of the premium bells and whistles. Todd has been a very good boy indeed. Don Barker is the best salesman ever!

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